Privacy Policy

Introduction

Socially Versed ("Company," "we," "our," or "us") operates various websites, software platforms, mobile applications, directories, business tools, online services, and related products, including but not limited to SociallyVersed.com, SVEWebsiteBuilder.com, VersedHub.com, mobile applications, customer portals, and any affiliated digital services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By accessing or using any of our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our Services.

1. Information We Collect

Personal Information

For a better experience while using our Services, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Postal or billing address
• Business name and business information
• Profile photos and public profile information
• Payment and transaction information
• Account credentials
• Chat and chatbot conversation transcripts and contact information you provide in chat
• Lead intelligence, engagement signals, and AI-derived scores (e.g., lead score, client health score)
• Business integration credentials you connect (e.g., Twilio, Google, Stripe, website-builder API keys), stored securely and never shown publicly
• Device, approximate location, and usage data when you use our mobile apps
• Any information voluntarily submitted through forms, registrations, inquiries, bookings, support requests, or account creation

The information we collect may be used to contact, identify, support, or provide services to you.

Usage Data

We automatically collect certain information regarding how you access and use our Services, including:

• Pages visited
• Features used
• Searches performed
• Time spent on pages
• Clicks, interactions, and engagement data
• Referral sources
• Device information
• Operating system information
• Browser type and version
• Mobile device identifiers
• Internet Protocol (IP) address
• Geographic location data (where permitted)
• Performance and diagnostic data

Log Data

Whenever you visit our Services, we may collect information that your browser or device sends to us, commonly known as Log Data.

This may include:

• IP address
• Browser version
• Device type
• Pages visited
• Date and time of visit
• Session duration
• Error logs
• Diagnostic information
• Other usage statistics

2. How We Use Your Information

We may use collected information to:

• Provide, operate, and maintain our Services
• Improve functionality, performance, and user experience
• Personalize your experience
• Process transactions, purchases, subscriptions, and bookings
• Provide customer support
• Send service announcements and updates
• Deliver notifications and communications
• Respond to inquiries and requests
• Analyze usage trends and platform performance
• Monitor and prevent fraud, abuse, or unauthorized activity
• Ensure platform safety and security
• Develop new products, services, and features
• Comply with legal obligations
• Enforce our Terms of Service and policies

3. Cookies and Tracking Technologies

Our Services use cookies and similar tracking technologies to enhance user experience and improve functionality.

Cookies may be used for:

• Authentication and login sessions
• User preferences
• Security
• Analytics
• Performance monitoring
• Advertising and marketing purposes
• Remembering user settings

You may choose to disable cookies through your browser settings. However, doing so may limit certain functionality of our Services.

4. Service Providers and Third Parties

We may employ third-party companies, vendors, contractors, and individuals for purposes including but not limited to:

• Base44 — hosting, database, authentication, and backend infrastructure
• Stripe — payment processing and subscription billing
• Google — sign-in, Calendar, Drive, Analytics, Search Console, and ads
• Meta (Facebook/Instagram) — social integration and advertising pixels
• Twilio — SMS and voice messaging
• OneSignal — push notifications
• OpenAI, Anthropic, and Google AI — AI feature providers
• Printful — merchandise fulfillment
• Apify — public-data scraping for news/content
• HubSpot — marketing automation (where enabled)
• Zapier — workflow integrations
• Hosting, cloud storage, domain registrars, and analytics platforms

These third parties may have access to personal information solely to perform services on our behalf and are contractually obligated not to disclose or use such information for any other purpose.

5. Information Sharing and Disclosure

We do not sell your personal information.

We may share information in the following circumstances:

Service Providers

With trusted vendors and providers that help us operate our Services.

Business Interactions

When you choose to interact with businesses, service providers, listings, advertisers, or partners through our platforms.

Legal Requirements

If required by law, subpoena, court order, government request, or other legal process.

Protection of Rights

To investigate, prevent, or take action regarding:

• Illegal activities
• Suspected fraud
• Security incidents
• Violations of our Terms
• Threats to the safety of users or the public
• Protection of our legal rights

Business Transfers

In connection with a merger, acquisition, asset sale, financing, restructuring, or other corporate transaction.

6. Data Security

We value your trust and strive to use commercially reasonable and industry-standard measures to protect your information.

Security measures may include:

• Encryption
• Secure servers
• Access controls
• Firewalls
• Monitoring systems
• Security audits
• Secure payment processing

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Artificial Intelligence

We use artificial intelligence (AI) and automated decision-making across parts of our Services, including:

• AI chat assistants that respond to messages and may capture your name, email, or phone number from the conversation to pass to the business
• Automated lead scoring, client-health scoring, and profile enrichment
• AI-drafted content, review responses, and marketing copy (human-reviewed before publishing)
• Search and recommendation personalization

AI outputs may be incorrect. We do not make solely automated decisions with legal or similarly significant effects about you without offering the ability to request human review. To request human review of any AI-derived result, contact us below.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide Services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When information is no longer required, it may be securely deleted, anonymized, or archived.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict or object to processing
• Export your data
• Withdraw consent where applicable
• Opt out of marketing communications
• Close your account

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our Services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has submitted personal information, we will promptly delete such information from our systems.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.

10. Third-Party Links

Our Services may contain links to third-party websites, products, or services.

We are not responsible for the content, privacy practices, or policies of any third-party websites. We encourage users to review the privacy policies of any external websites they visit.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your state, province, or country of residence where data protection laws may differ.

By using our Services, you consent to such transfers where legally permitted.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When updates occur, we will revise the "Last Updated" date at the top of this page. Continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

We encourage users to periodically review this page for any updates.